Welcome to the Nailtroe Help Centre

Clean and dry the affected nail thoroughly. Using the precision brush applicator, apply a thin layer of the liquid directly to the entire nail surface, including under the tip where possible. Allow to dry for 1–2 minutes before putting on socks or footwear. Apply twice daily — morning and evening — for best results.

A single 10ml bottle typically lasts 2–3 months with twice-daily use on one nail. If treating multiple nails, consider our multi-bottle bundles for uninterrupted treatment.

Results vary depending on the severity of the condition and how consistently the product is used. Many customers notice early improvements within 4–6 weeks. Full visible improvement typically follows the natural nail growth cycle, which can take 3–6 months. We recommend continuing use for at least one week after visible improvement for the best outcome.

We recommend avoiding nail polish during treatment, as it can prevent the active ingredient from reaching the nail surface effectively. Once your nails have visibly cleared, you can return to wearing polish as normal.

Wash and dry your feet thoroughly. Apply a thin layer of gel to the affected or desired areas — including between toes. Use twice daily, morning and evening. Allow 1–2 minutes to dry before putting on socks. Continue use for one week after visible discomfort has improved.

We currently ship to the United Kingdom, Netherlands, Belgium, Germany, France, Ireland, and most EU countries. If your country is not listed at checkout, please contact our support team.

Standard delivery typically takes 3–5 business days within the UK and 4–7 business days across Europe. Expedited options may be available at checkout depending on your location.

Yes — we offer free standard shipping on all orders over €75. Orders below this threshold are subject to a flat shipping fee displayed at checkout.

If your order has not arrived within the estimated delivery window, please first check your tracking information (sent by email after dispatch). If there is no update or you believe your package is lost, contact us at support@nailtroe.com and we will investigate and resolve it promptly.

We stand behind Nailtroe with a 60-day money-back guarantee. If you are not satisfied with your results after consistent use, simply contact us within 60 days of your purchase date and we will arrange a full refund — no lengthy explanations required.

Email us at support@nailtroe.com with your order number and a brief note about your experience. Our team will respond within 24 hours (Monday–Friday) with return instructions. You do not need to return the product to qualify for a refund under our guarantee.

Once your return request is approved, refunds are processed within 3–5 business days to your original payment method. Depending on your bank or card provider, it may take an additional 3–7 days to appear on your statement.

Yes. If you received a damaged or incorrect item, we will send a replacement at no extra cost. Contact support@nailtroe.com with a photo of the item and your order number.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed securely.

Orders are processed quickly to ensure fast dispatch. If you need to make a change or cancellation, please contact us at support@nailtroe.com within 1 hour of placing your order. After that, we cannot guarantee changes can be made before dispatch.

When you add 3 or more Nailtroe products to your cart, the lowest-priced item is automatically discounted to free at checkout. No coupon code required — the bundle discount is applied automatically.

Yes. Sign up to our email list or spin our welcome wheel to receive a personal discount code. Codes can be entered at checkout. Only one discount code can be applied per order.

Absolutely. Our checkout uses SSL encryption and we do not store your card details. All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor.